Shipping and returns

Delivery in Europe (in and out of the EU)

The Colissimo offer takes into account shipments in France & Corsica, Spain, Italy, Belgium, Luxembourg, Switzerland and England.

For all orders, packages are shipped within 72 working hours.


Standard shipping

Shipping costs 3,90 euros with Colissimo for France, 8 euros for Europe.

Allow 3 to 4 working days after processing the order for delivery in France.

Delivery in France is free for orders over 50€..

Delivery in our addresses/strong>

Free shipping.

Available the same day (working days).

We offer you the delivery: - At the Soin de Soi Spa : 191 Cours du Général de Gaulle, 33170 Gradignan - At the Soin de Soi Store : 3 bis rue de la Vieille Tour, 33 000 Bordeaux - At the Soin de Soi Lab: 13 bis allée des Pins, 33 170 Gradignan

You can pick up your order from Monday to Saturday from 9am to 7pm at the spa and at the boutique and from Monday to Friday from 9am to 5pm at the laboratory. As soon as your order is available, we will inform you by e-mail.

Delivery with Chrono Express France

Frais de port à 6,90 euros

Comptez 1 à 3 jours ouvrés après traitement de la commande.

La livraison vous est offerte à partir de 150€.

Livraison Chrono Express

Shipping costs at 6,90 euros.

Delivery the next morning before 1pm.

Delivery is free for orders over 100€.

Delivery with Chrono Relais France

Shipping costs at 6,90 euros.

Delivery the next morning before 1pm at the pickup point of your choice.

Delivery is free for orders over 100€.

Returns & Refunds

You have a period of 14 (fourteen) days after receiving your order to return your purchases against a credit note if they are not suitable. The return of the products will be at your expense.

The product must be returned in its original packaging, in its original, new, unused condition. To make a return, the customer must follow the following procedure:

- Inform of the return by email tocosmé
- Prepare the package containing the products, the invoice and indicate the returned products. Please do not open and dent the product to ensure a smooth return and to facilitate the work of our logistics. The products must be protected in order to arrive in our premises in perfect condition.
- Send the package to the following address :
13bis allée des Pins
33170 Gradignan

The return of the products is the responsibility of the customer and is done at his own risk.

Products and giftboxes must be returned to Soin de Soi in perfect condition for resale, in their original condition (packaging, accessories, instructions ...) duly sealed and unopened.

Any product or box that is incomplete, damaged, dented, or whose original packaging has been damaged, will not be refunded or exchanged.

Once your return is processed and validated, you will receive the procedure to follow to use your credit.


The payment of your order on our site can be made by credit card: Visa, Mastercard, Maestro and American Express.